html {
  font-size: 100%;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}

body {
  margin: 0;
  font-size: 16px;
  line-height: 1.231;
  padding: 0;
  width: 100%;
}

body,
input,
select,
textarea {
  font-family: "WFVisualSans", "Helvetica Neue", sans-serif, helvetica;
  color: #112230;
}

b,
strong {
  font-weight: bold;
}

blockquote {
  margin: 1em 40px;
}

hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}

small {
  font-size: 85%;
}

ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}

img {
  border: 0;
  vertical-align: middle;
}

form {
  margin: 0;
}

fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}

label {
  cursor: pointer;
}

input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}

input {
  line-height: normal;
  *overflow: visible;
}

table input {
  *overflow: auto;
  height: 2rem;
  border-radius: 0.4rem;
  border: 0.5px solid black !important;
}

input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}

input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}

table {
  border-collapse: collapse;
  border-spacing: 0;
}

th,
td {
  vertical-align: top;
}

th {
  text-align: left;
  font-weight: normal;
}

h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}

/* Typography */
a,
.link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}

#header a {
  max-height: 65px;
  color: #bbf6e1;
  max-width: 220px;
  order: -1;
}

a:hover,
.link:hover {
  margin-bottom: 0;
  cursor: pointer;
}

h1 {
  color: #112230;
  font-size: 25px;
  font-weight: 1000;
}

h3 {
  font-size: 16px;
}

h2,
.subject {
  font-size: 16px;
  color: black;
}

/* Helpers */
.centered {
  text-align: center;
}

.clear {
  /*clear: both;
  height: 1px;*/
  visibility: none;
}

.hidden {
  display: none;
}

.faded {
  color: #666;
}

/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}

#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}

#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}

#pagination li a:hover {
  color: #ff0084;
}

#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}

#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}

#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}

/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}

#msg_warning,
.warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}

#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}

#msg_info {
  margin: 0;
  padding: 5px;
  margin-bottom: 10px;
  color: #3a87ad;
  border: 1px solid #bce8f1;
  background-color: #d9edf7;
}

.warning {
  background: #ffc;
  font-style: italic;
}

.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}

.error {
  color: #f00;
}

.error input {
  border: 1px solid #f00;
}

.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 18px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #112230;
  text-decoration: none;
  border-radius: 30px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 30px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: "WFVisualSans", "Helvetica Neue", sans-serif, helvetica;
}

.button:hover {
  background-color: #111;
  color: #fff;
}

.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}

.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #c3fe33;
}

.green.button:hover {
  background-color: #91bd09;
}

.blue.button,
.blue.button:visited {
  background-color: #006b82;
  color: white;
}

.blue.button:hover {
  background-color: #0299d2;
}

.buttons input {
  background-color: #c3fe33;
  color: #112230 !important;
  font-weight: 1000;
  font-size: 18px;
  padding: 8px 30px 8px 30px;
  border: 0;
  border-radius: 30px;
}

.buttons input:hover {
  background-color: #91bd09;
}

body {
  background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
}

#container {
  width: 100%;
  background: #fff;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}

#header {
  min-height: 8dvh;
  border-left: 1px solid #112230;
  border-right: 1px solid #112230;
  background-color: #c3fe33;
  box-shadow: inset 0 -10px 8px -5px rgba(0, 0, 0, 0.1);
  padding: 1dvh 15% 1dvh 15%;
  align-content: center;
  display: grid;
  grid-template-columns: 1fr 1fr;
}

#header #logo img {
  width: 95%;
  vertical-align: middle;
}

.valign-helper {
  height: 100%;
  display: inline-block;
  vertical-align: middle;
}

#header > div{
  justify-self: right;
  min-width: 280px;
}

#header .textoUsuario:hover{
  background: #006b82;
}

#header .textoUsuario {
  display: flex;
  align-items: center;
  justify-content: center;

  width: auto;
  max-width: 280px;
  min-height: 40px;

  background: #112230;
  color: white;
  border-radius: 50px;
  text-align: center;
}


#nav {
  margin: 0;
  padding: 0px 15% 0px 15%;
  line-height: 3rem;
  /* MISMA ALTURA QUE EL CONTENEDOR */
  min-height: 3rem;
  border-top: 1px solid #aaa;
  box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
  background: #112230;
  z-index: 200;
  display: flex;
  flex-wrap: wrap;
}

#nav .status {
  display: none !important;
}

#ticketForm table {
  width: 100%;
  display: flex;
  flex-direction: column;
  flex-wrap: nowrap;
  border-radius: 30px;
  padding: 2% 5% 0% 5%;
}

#ticketForm tbody {
  display: table;
}

#ticketForm tbody tr, #ticketForm tbody select{
  width: 100%;
}

#ticketForm tbody input{
  margin-top: 1rem;
  width: 100%;
}

.telExt{
  display: grid;
  grid-template-columns: 12fr 1fr 3fr;
  align-items: end;
}

.telExt input{
  width: 95% !important;
}

.telExt p{
  width: 100%;
}

@media (width <=1250px){
  .thread-body {
    grid-template-columns: 1fr !important;
    /* stack en columna */
  }
  .subcategoria{
    grid-template-columns: 1fr !important;
    gap: 1rem;
  }
  .redes{
    width: 100%;
    margin-bottom: 1rem;
    text-align: center !important;
  }
  .search-modal .close-btn {
    display: none;
  }
}
@media (width <=1000px) {
  .telExt{
    grid-template-rows: auto;
    grid-template-columns: 1fr;
  }

  .telExt{
    width: 100%;
  }

  .telExt p{
    margin-bottom: -1%;
  }

  .button {
    max-width: 100%;
  }

  #nav {
    gap: 1em;
    margin: 0;
    padding: 0px 10% 0px 10%;
    justify-content: center;
  }

  .search-form .search {
    width: 70%;
  }

  .search-form button {
    float: right;
    width: 20%;
  }

  #header {
    padding-top: 2rem;
    grid-template-columns: 1fr;
    justify-items: center;
    align-items: center;
  }

  #header > div{
    justify-self: center;
  }

  #header a{
    width: 100%;
  }

  #landing_page {
    display: flex;
    flex-wrap: wrap;
  }

  #landing_page .sidebar {
    width: 100%;
    margin-left: 0;
  }

  .row {
    display: flex;
    flex-direction: column;
  }

  .row .span4,
  .row .span8 {
    width: 100%;
  }

  .row .sidebar {
    margin-top: 1.5rem;
    margin-left: 0;
    width: 100%;
  }

  .buttons {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    justify-content: center;
  }

  .estadoTicket,
  #clientLogin>div {
    display: flex !important;
    flex-wrap: wrap;
    gap: 1rem;
  }

  .login-box {
    box-shadow: none !important;
    width: 100% !important;
  }

  #clientLogin {
    background-position: right 10% bottom 10% !important;
    margin-bottom: 60px !important;
    /* dejar espacio arriba si el candado se ve como ícono de encabezado */
  }

  .login-box div,
  .login-box label,
  .login-box input {
    width: 100% !important;
  }

  .featured-category {
    width: 100% !important;
  }

  .searchbar select {
    width: 100%;
  }
}

@media (width < 550px) {
  .search-form form {
    width: 100%;
    display: block;
  }

  .search-form .search {
    width: 95%;
    margin-bottom: 1rem;
  }

  .search-form button {
    width: 100%;
    margin-bottom: 2rem;
  }

  #header > div{
    min-width: 100%;
  }

  #content{
    padding-left: 5% !important;
    padding-right: 5% !important;
  }

  .search-modal-content .button {
    text-indent: -9999px; /* oculta el texto */
    position: relative;
  }
  
  .search-modal-content .button::after {
    content: ""; /* ¡Necesario para mostrar el pseudo-elemento! */
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -50%);
    
    display: inline-block;
    width: 24px;
    height: 24px;
    
    background-image: url('../images/redes/magnifying-glass-solid.svg');
    background-repeat: no-repeat;
    background-position: center;
    background-size: contain;
  }
  
}

@media (width > 1000px) {

  .search-form .search {
    width: 400px;
  }
}

@media (width > 1300px){
  .thread-body img{
    max-width: 370px !important;
  }
}

.barra_nav{
  position: relative;
}

.redes{
  color: white;
  height: 3rem;
  flex-grow: 1;
}

.redes a{
  display: inline-block;
  width: auto;
  height: 100%;
  text-align: center;
  padding: 5px 25px 5px 15px;
  color: white;
  background-position: 10px 50%;
  background-repeat: no-repeat;
  background-size: 15px;
}

a.facebook {
  background-image: url('../images/redes/facebook-brands.svg');
}

a.instagram {
  background-image: url('../images/redes/instagram-brands.svg');
}

a.youtube {
  background-image: url('../images/redes/youtube-brands.svg');
}

a.linkedin {
  background-image: url('../images/redes/linkedin-in-brands.svg');
}

a.lupa {
  background-image: url('../images/redes/magnifying-glass-solid.svg');
}

a.twitter {
  background-image: url('../images/redes/square-x-twitter-brands.svg');
}

.search-form {
  transition: opacity 0.3s ease;
}

.search-modal {
  display: none;
  position: fixed;
  z-index: 1000;
  left: 0;
  top: 0;
  width: 100%;
  height: 100%;
  overflow: auto;
  background-color: rgba(0,0,0,0.7); /* oscurece fondo */
}

.search-modal-content {
  position: relative;
  background-color: white;
  margin: 10% auto;
  padding: 1.5% 2% 1.5% 2%;
  border-radius: 30px;
  width: 80%;
  max-width: 500px;
  text-align: center;
}

.search-modal .close-btn {
  position: absolute;
  top: 0px;
  right: 20px;
  font-size: 24px;
  cursor: pointer;
}

.search-modal-content > form > input{
  width: 70% !important;
  padding: 10px;
  border-radius: 20px;
}

.search-modal-content > form > .button{
  width: 20% !important;
}

#nav li {
  display: inline-block; /* cambia esto */
  height: 100%;
  vertical-align: middle;
}

#nav li a{
  display: inline-block;
  width: auto;
  height: 100%;
  text-align: center;
  padding: 5px 20px 5px 26px;
  color: white;
  background-position: 10px 50%;
  background-repeat: no-repeat;
  align-items: center;
}

.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}

#nav li a.active,
#nav li a:hover {
  background-color: #006b82;
  color: white;
}

/*#nav li a.home {
  background-image: url('../images/icons/home.png');
}

#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}

#nav li a.new {
  background-image: url('../images/icons/new.png');
}

#nav li a.status {
  background-image: url('../images/icons/status.png');
}

#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}*/

#content {
  padding: 3rem 0;
  padding-left: 15%;
  padding-right: 15%;
  padding-bottom: 5dvh;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 50dvh;
}

#footer {
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  /* Empuja el contenido hacia abajo */
  color: white;
  display: flex;
  flex-direction: column;
  gap: 2rem;
  padding: 2dvh 15% 0px 15%;
  font-size: 0.9em;
  background-color: #112230;
  text-align: center;
  height: 25dvh;
  font-weight: 400;
  letter-spacing: 0.15px;
  -webkit-font-smoothing: antialiased;
}

#footer-logo {
  display: flex;
  justify-content: center;
  /* Centra horizontalmente */
  align-items: center;
  /* Centra verticalmente si tiene altura */
  background-color: #c3fe33;
  border-radius: 10rem 10rem 0rem 0rem;
  align-content: center;
  padding-top: 3rem;
  padding-bottom: 2rem;
}

#footer img {
  width: 30%;
}

.front-page-button {}

.main-content {
  width: 100%;
}

#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}

#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}

#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}

#landing_page h1,
#landing_page h2,
#landing_page h3 {
  margin-bottom: 10px;
}

/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}

#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}

#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}

#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}

#faq ol li a:hover {
  background-color: #e9f5ff;
}

#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}

#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

#kb>li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
  margin-bottom: 2rem;
}

#kb>li h4 span {
  color: #666;
}

#kb>li h4 a{
  font-size: 30px;
  font-weight: 500;
}

#kb>li>i {
  display: block;
  width: 1.7rem;
  float: left;
  font-size: 1.5rem;
  padding-top: 2px;
}

#kb h4 {
  margin-bottom: 1rem;
}


#kb> li a:hover{
  color: #112230;
}

.featured-category {
  margin-top: 10px;
  width: 49.7%;
  display: inline-block;
  box-sizing: border-box;
  vertical-align: top;
}

.category-name {
  display: inline-block;
  font-weight: 400;
  font-size: 120%;
}

.featured-category i {
  color: rgba(0, 174, 239, 0.8);
  text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
  display: inline-block;
  vertical-align: middle;
}

.article-headline {
  margin-left: 34px;
}

.rtl .article-headline {
  margin-left: 0;
  margin-right: 34px;
}

.article-teaser {
  font-size: 90%;
  line-height: 1.5em;
  height: 3em;
  overflow: hidden;
}

.article-title {
  font-weight: 500;
}

.faq-content .article-title {
  font-size: 17pt;
  margin-top: 15px;
}

#kb-search {
  padding: 10px 0;
  overflow: hidden;
}

#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}

#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}

#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}

#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}

#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}

#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}

#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}

#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}

#ticketForm div label,
#clientLogin div label {
  display: block;
}

label.required,
span.required {
  font-weight: bold;
}

#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}

#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  border: 1px solid #aaa;
  background: #fff;
}

#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}

#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}

#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}

#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}

#ticketForm>table {
  table-layout: fixed;
}

#ticketForm>table td {
  width: 160px;
}

#ticketForm>table td+td {
  width: auto;
}

#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}

#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}

#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}

#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}

#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}

#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}

#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}

#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}

#clientLogin {
  display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0, 0, 0, 0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
  width: 70%;
}

.rtl #clientLogin {
  background-position: 5% 50%;
}

#clientLogin .instructions {
  display: table-cell;
  padding-left: 2em;
  padding-right: 90px;
}

.rtl #clientLogin .instructions {
  padding-left: 0;
  padding-right: 0;
  padding-right: 2em;
  padding-left: 90px;
}

#clientLogin p {
  clear: both;
}

#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}

#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}

#clientLogin input[type=text],
#clientLogin input[type=password] {
  padding: 5px;
  border-radius: 4px;
  margin-bottom: 15px;
}

#clientLogin input[type=submit] {
  padding: 3px 10px;
  border-radius: 4px;
}

#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}

#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.1);
}

#reply>table {
  width: auto;
}

#reply table td {
  vertical-align: top;
}

#reply textarea {
  width: 628px !important;
}

#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}

/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}

.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}

.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}

.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}

.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}

.Icon.otherTicket,
.Icon.apiTicket {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}

.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}

.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}

.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}

#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
  width: 100%;
}

#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #112230;
  background: #c3fe33;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}

#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #112230;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}

#ticketTable th a {
  color: white;
}

#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}

#ticketTable tr.alt td {
  background: #f9f9f9;
}

i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}

.states small {
  font-size: 70%;
}

.active.state {
  font-weight: bold;
}

.search.well {
  padding: 10px;
  margin-bottom: 10px;
  margin-top: -15px;
}

.infoTable {
  background: #F4FAFF;
}

.infoTable th {
  text-align: left;
  padding: 3px 8px;
}

.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height: 18px;
  margin-left: 5px;
}

.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}

.action-button a {
  color: #777;
  text-decoration: none;
}

table.padded tr>td,
table.padded tr>th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth+.external-auth {
  margin-top: 4px;
}

a.external-sign-in {
  text-decoration: none;
}

.external-auth-box {
  vertical-align: middle;
  border-radius: 4px;
  border: 1px solid #777;
}

.external-auth-icon {
  display: inline-block;
  color: #333;
  width: 30px;
  padding: 5px 10px;
  border-right: 1px solid #ddd;
}

.external-auth-name {
  color: #333;
  width: 100px;
  padding: 5px 10px;
  line-height: 30px;
  font-size: 11pt;
}

img.sign-in-image {
  border: none;
  max-height: 40px;
  max-width: 200px;
  width: auto;
  height: auto;
}

.login-box {
  width: 40%;
  display: table-cell;
  box-shadow: 12px 0 15px -15px rgba(0, 0, 0, 0.4);
  padding: 15px;
}

.rtl .login-box {
  box-shadow: -12px 0 15px -15px rgba(0, 0, 0, 0.4);
}

.flush-right {
  text-align: right;
}

.flush-left {
  text-align: left;
}

.sidebar {
  margin-bottom: 20px;
  margin-left: 20px;
  width: 255px;
}

.rtl .sidebar {
  margin-left: 0;
  margin-right: 20px;
}

.sidebar .content {
  padding: 10px;
  border: 1px solid #C8DDFA;
  background: #F7FBFE;
}

.sidebar .content:empty {
  display: none;
}

.sidebar section .header {
  font-weight: bold;
  margin-bottom: 0.3em;
}

.sidebar section+section {
  margin-top: 15px;
}

.search-form {
  padding-top: 12px;
}

.searchbar .search,
.search-form .search {
  display: inline-block;
  border-radius: 5px;
  border: 1px solid #ccc;
  padding: 5px 10px;
  box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075);
}

.searchbar .search {
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 10px;
}

.bleed {
  margin: 0 !important;
  padding: 0 !important;
}

.row {
  margin-bottom: 3rem;
  color: #112230;
}

.row a {
  color: #006b82;
}

.span4 {
  display: inline-block;
  width: 29.5%;
  margin: 0 1%;
  vertical-align: top;
}

.span8 {
  display: inline-block;
  margin: 0 1%;
  width: 100%;
  vertical-align: top;
}

.truncate {
  display: inline-block;
  width: auto;
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: bottom;
}

.image-hover a.action-button:hover,
.image-hover a.action-button {
  color: initial !important;
  text-decoration: none;
}

table.custom-data {
  margin-top: 10px;
}

table.custom-data th {
  width: 25%;
}

table.custom-data th {
  background-color: #F4FAFF;
  padding: 3px 8px;
}

table .headline,
table.custom-data .headline {
  border-bottom: 2px solid #ddd;
  border-bottom: 2px solid rgba(0, 0, 0, 0.15);
  font-weight: bold;
  background-color: white;
}

#ticketInfo h1 {
  padding-bottom: 10px;
  margin-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}

#ticketInfo h1 small {
  font-weight: normal;
}

.thread-entry {
  margin-bottom: 15px;
}

.thread-entry.avatar {
  margin-left: 60px;
}

.thread-entry.response.avatar {
  margin-right: 60px;
  margin-left: 0;
}

.thread-entry>.avatar {
  margin-left: -60px;
  display: inline-block;
  width: 48px;
  height: auto;
  border-radius: 5px;
}

.thread-entry.response>.avatar {
  margin-left: initial;
  margin-right: -60px;
}

img.avatar {
  border-radius: inherit;
}

.avatar>img.avatar {
  width: 100%;
  height: auto;
}

.thread-entry .header {
  padding: 8px 0.9em;
  border: 1px solid #ccc;
  border-color: rgba(0, 0, 0, 0.2);
  border-radius: 5px 5px 0 0;
}

.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}

.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
  position: relative;
}

.thread-entry.response .header {
  background: #c3fe33;
}

.thread-entry.avatar.response .header:after {
  border-left: 7px solid #c3fe33;
  margin-right: 1px;
}

.thread-entry.message .header {
  background: #C3D9FF;
}

.thread-entry.avatar.message .header:before {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 8px solid #CCC;
}

.thread-entry.avatar.message .header:before {
  border-right-color: #9cadcc;
}

.thread-entry.avatar.message .header:after {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 7px solid #c3d9ff;
  margin-left: 1px;
}

.thread-entry .header .title {
  max-width: 500px;
  vertical-align: bottom;
  display: inline-block;
  margin-left: 15px;
}

.thread-entry .thread-body {
  border: 1px solid #ddd;
  border-top: none;
  border-bottom: 2px solid #aaa;
  border-radius: 0 0 5px 5px;
}

.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0, 0, 0, 0.2);
  border-radius: 0 0 6px 6px;
}

.thread-body .attachments .filesize {
  margin-left: 0.5em;
}

.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}

.thread-body .attachment-info {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
}

.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}

.thread-body {
  display: grid;
  grid-template-columns: 4fr 3fr;
  /* texto ocupa más espacio */
  gap: 3rem;
  align-items: center;
}

.thread-body img {
  max-width: 100%;
  border-radius: 10px;
  height: auto;
  display: block;
  align-self: end;
}

.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}

.label-bare {
  background-color: transparent;
  background-color: rgba(0, 0, 0, 0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}

.thread-event {
  padding: 0px 2px 15px;
  margin-left: 60px;
}

.type-icon {
  border-radius: 8px;
  background-color: #f4f4f4;
  padding: 4px 6px;
  margin-right: 5px;
  text-align: center;
  display: inline-block;
  font-size: 1.1em;
  border: 1px solid #eee;
  vertical-align: top;
}

.type-icon.dark {
  border-color: #666;
  background-color: #949494;
}

.thread-event img.avatar {
  vertical-align: middle;
  border-radius: 3px;
  width: auto;
  max-height: 24px;
  margin: -3px 3px 0;
}

.thread-event .description {
  margin-left: -30px;
  padding-top: 6px;
  padding-left: 30px;
  display: inline-block;
  width: 642px;
  width: calc(100% - 95px);
  line-height: 1.4em;
}

.thread-event .type-icon {
  position: relative;
}

.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}

.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}

.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}

#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0, 0, 0, 0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}

#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0, 0, 0, 0.1);
}

.freetext-files {
  padding: 10px;
  margin-top: 10px;
  border: 1px dotted #ddd;
  border-radius: 4px;
  background-color: #f5f5f5;
}

.freetext-files .file {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
  padding-top: 0.2em;
}

.freetext-files .title {
  font-weight: bold;
  margin-bottom: 0.3em;
  font-size: 1.1em;
}

.paginas {
  margin-top: 1rem;
}

.buscador input {
  background-color: #c3fe33;
  color: #112230 !important;
  font-weight: 1000;
  padding: 8px 30px 8px 30px;
  border: 0;
  border-radius: 10px;
  border: #112230 solid 1px;
}

.buscador input:hover {
  background-color: #91bd09;
}

.search.well {
  min-height: 5dvh;
  margin-bottom: 1rem;
}

.search.well a {
  margin-left: 20px;
  color: #112230;
}

.tickets-h1 {
  margin: 0rem 0px 2rem 0px;
}

select {
  background-color: #c3fe33;
  color: #112230 !important;
  font-weight: 1000;
  padding: 8px 30px 8px 30px;
  border: 0;
  border-radius: 10px;
  border: #112230 solid 1px;
}

.sub-cat a {
  font-size: 20px;
}

.sub-faq, .popular-faq {
  margin: 0.5rem 0px 1rem 0rem;
}

.sub-cat{
  margin-bottom: 1rem;
}

.botonFAQ {
  margin: 2rem 0px 0rem 0rem;
}

.open-img{
  width: 50%;
}

.open-img img{
  width: 100%;
  border-radius: 20px;
}

.subcategoria{
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 3rem;
}

.e-font-icon-svg{
  width: 10px;
}

.ver-todos{
  margin-top: 1rem;
}

.ver-todos a{
  text-decoration: underline;
}

@media(width <= 1550px){
  .open-img{
    display: none;
  }
}

@font-face {
  font-family: 'WFVisualSans';
  src: url('../../font/Visual Sans/WFVisualSans-RegularText.ttf') format('ttf'),
    url('../../font/Visual Sans/WFVisualSans-RegularText.woff2') format('woff');
  font-weight: normal;
  font-style: normal;
}